Terms and conditions

The general terms and conditions governing the purchase relations between the users of this website, hereinafter “you” and optikapoupnara.com, hereinafter “we” company located in Kozani, Makedonomachon 4, P.O. 50100. These terms and conditions are intended to protect the rights of the customer as well as to protect the rights of optikapoupnara.com.

Company information

Name: MATINA ATH. Tax ID: 092881141 Tax Office: Kozani Headquarters: 4 Makedonomachon 4, Kozani, P.C. 50100 GEMI number: 11247136000

Availability of goods

There is a possibility that we may not be able to deliver certain products in some areas and the selection of products available for sale may vary from country to country. Please select the correct delivery country or log in when you start shopping to avoid any confusion.

We reserve the right to cancel your order in the event that :

We have insufficient stock of the products you have ordered.
We do not deliver in your area.
One or more of the products you ordered was listed at the wrong price due to a typographical error or an error in the pricing information from us and our suppliers.

Once we proceed to cancel your order, we will notify you by email and credit your account with the order amount as soon as possible, up to 30 days from your order.

Optikapoupnara.com takes special care when entering information on the website about product features. However, optikapoupnara.com does not warrant that the product description is accurate, complete, fully up-to-date and unmistakable.

The prices listed on our website are in euros, including 24% VAT. The total cost of an order will be displayed upon completion.

Service & commercial guarantees

We are at your disposal for any questions you may have about our products and the guarantees offered by each company. In the event of product failure, it is legitimate to contact us to guide you accordingly. We stay true to our principles, with the customer being our priority.

Orders within/outside the European Union

Orders outside the European Union are likely to be subject to additional taxes and duties in the importing country. These taxes are the responsibility of the customer.

Customers within the European Union who are registered for VAT and whose purchases are classified as intra-community acquisitions may be entitled to zero (0) VAT. As optikapoupnara.com we reserve the right to modify prices at our discretion for any product before your order is placed and completed.

Payment methods

optikapoupnara.com offers you the following payment methods :

Direct bank transfer

Cash on delivery

Payment by card


Shipping methods

The products are shipped as soon as possible by Speedex for Greece, while for the rest of the countries the shipment is done by post.

Order cancellation – Complaints handling

Our customers can cancel their orders and return the goods at any time within 14 working days after delivery.
If you are not satisfied with your product and wish to return it, you must contact optikapoupnara.com in writing within 14 days of the date of delivery by email to [email protected]. Telephone cancellations are not accepted.

If you cancel your order, you must return the received products and we will credit you for the amount of the order. You must return the product, its packaging and everything else that comes with the product must be undamaged and returned with it.
Please be advised that optikapoupnara.com is not responsible in case of loss or damage of the product in transit of the return.
If the product arrives damaged, you should contact us.
The damaged product report must be submitted within 7 days from the date of shipment.
In case of incorrectly shipped products, please contact us before returning the product to us to arrange for its replacement.
Delivery of incorrect product must be reported within 7 days from the date of shipment.

User account

To be able to make a purchase through our online store optikapoupnara.com, you will need to either create an account that includes your name and password, or complete your order as a visitor without creating an account. You are fully responsible for keeping your information secure, yet you agree to notify us immediately in the event of any unlawful use of your account or password breach. You may be held liable for any loss we or any other user of our site may suffer as a result of your own failure to keep your account details secure.

You may not use anyone’s identity, password or account in general unless you have consent from the owner.


The Store contains copyrighted material owned by the Company and protected by law. All contents of the Store are the intellectual property of the Company (or third parties contracted with the Company) and are protected by Greek and international law. Any copying, reproduction and retransmission of the material is prohibited without the written permission of the Company. In particular, the copyright of the content of the Store, including, without limitation, all documents, files, texts, texts, images, graphics, components and code contained therein, as well as the general image of the Store, are the intellectual and industrial property of the Store, unless otherwise specified and are protected by the relevant provisions of Greek Community and international law. The display of this material in the Store does not in any case imply the transfer or assignment of a license or right to use it.

The Store authorises users to copy and print extracts or documents from this website (except in respect of content held by a third party and designated as such) for non-commercial use on their part, since any copy or extract of such documents or pages obtained retains all copyright or other proprietary notices and any disclaimer contained therein. Except for this limited license, nothing in the Store shall be construed to warrant any other right or license with respect to any copyright, patent or trademark of the Store and the Company or any third party. All Store logos and trademarks may not be used or reproduced without the prior written consent of the Company. Unless otherwise specified, copying for commercial purposes, modification or reproduction of part or all of the contents of this website in any form based on it and/or its contents, or incorporation into other websites, electronic retrieval systems, is prohibited. No link to the Shop may be included in any other website without the prior written consent of the Company.

Security of navigation & transactions

optikapoupnara.com uses technology and security measures, rules as well as other procedures to protect your personal data from any unauthorized access, misuse, disclosure, loss or destruction. To ensure the confidentiality of your data, optikapoupnara.com also uses firewalls (denial of access programs) and password protection programs in accordance with international market standards. It is, however, your responsibility to ensure that the computer you are using is sufficiently secure and protected against dangerous software such as Trojan horses, viruses, etc. You should be aware that without adequate security measures (e.g. secure configuration of your browser, up-to-date virus software, effective firewall, not using software from dubious sources, etc.) there is a risk that the data and the passwords you use to protect access to your data may be disclosed to unauthorised persons.

Personal data

All delivery times are estimates only and are given in days. Products will be delivered to the address you provide at the time of your order. Delivery will be carried out as soon as possible and after checking this, within 30 days of your order.
Please note that orders delivered outside the European Union or outside the European Economic Area are likely to be subject to additional taxes and duties in the importing country. These taxes and duties are your responsibility.

You acknowledge and agree that you are bound by our policy regarding the protection of your data. By using our website you acknowledge and agree that internet transactions are never completely private or secure.

The above terms and conditions apply only to this website.
Optikapoupnara.com does not warrant that the online store, servers or emails sent from optikapoupnara.com are free of viruses or other harmful components. Optikapoupnara.com shall not be liable for any form of damages of any kind that may be realized from the use of the online store including, but not limited to, direct, indirect, incidental, accidental and consequential.

Optikapoupnara.com reserves the right to make any changes to the online store its commercial policy and terms of use at any time it deems necessary.

In the event of a dispute which we cannot resolve initially, it will be resolved in the competent courts.

Shopping cart